In the event you need to return or exchange any item(s) you have purchased, you must notify us in writing within 7 days of receiving the item(s), please use the 'contact us' page and describe your concern. We will promptly be in contact with you. Faulty goods must be returned for inspection before a refund or replacement of stock is issued. Where an exchange or credit for goods is authorised, please ensure that the products are returned undamaged and in its original packaging. It is advised that you return your parcel via registered or trackable postal services as all returned parcels remain the responsibility of the purchaser until received by Pen & Ink.
Postage charges are non refundable. In the event of an exchange, the purchaser will bear the cost of additional postage charges.
Please send all returns to:
Pen & Ink - PO Box 3403, Australia Fair, QLD 4215